An employee pays careful attention to a speaker at a training session and asks clarifying questions about the information they are receiving.A nurse informs a patient that she is aware of how scared they are about their upcoming surgery and says she is there for her.Simple environmental factors can help avert aggression. Observing and listening skills can identify, at an early stage, situations that may escalate. Attending to Nonverbal Behaviors Your nonverbal behaviors tell the speaker you are either interested and comprehending what is being said or you are disinterested and would rather be somewhere else. Moi Ali is a communications consultant a board member of the Scottish. The Five Fundamentals of Effective Listening 1. At a client meeting, a salesperson asks an open-ended question like, "What can I do to serve you better?" and encourages his counterpart to express any concerns fully. Communication 6: difficult and challenging conversations.At the end of a performance review, an employee restates the specific areas in which his supervisor asks he improve.The act of listening involves complex affective, cognitive and behavioral processes. When listening, a person hears what others are saying and tries to understand what it means. Of this, research shows that an average of 45 is spent listening compared to 30 speaking, 16 reading and 9 writing. Listening is giving attention to a sound or action.
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